RunFlex
Support
Something not working, or not making sense? Write to support@runflex.app and a person will read it.
We aim to reply within two working days. RunFlex is a small operation, so a reply may come from the person who wrote the code you are asking about.
What to include
The more of this you can give us, the faster the answer:
- What you asked for and what you got — the exact words you typed to the
coach, if the problem was with a route.
- Roughly where you were — a neighbourhood or a postcode is plenty. Route
quality depends heavily on the map data for a specific area.
- Your device and app version. The version is at the bottom of the Profile
screen.
- A screenshot, if something looked wrong.
Common things
A route sent me somewhere unpleasant. Tell us where. RunFlex builds routes from OpenStreetMap data, and the fastest fix for a bad junction or a missing path is usually a correction to the map itself — we will tell you if that is the case, and often make it for you.
Well-lit routing did not work where I am. Verified street lighting is city-scoped: it currently covers Boston, San Francisco and London boroughs, where we hold real municipal lamp inventories. Elsewhere the app says it cannot confirm lighting rather than guessing. It is a routing preference, not a safety guarantee — always run aware of your surroundings.
Tracking stopped when my screen locked. Check that RunFlex has Location permission set to Always, and that Background App Refresh is on.
My watch run did not reach my phone. Completed runs are queued on the watch and sent when the phone is reachable, so opening RunFlex on the phone with both devices on the same network usually delivers it. If a run is still missing after that, write to us before deleting anything — the data is recoverable while it is still on the watch.
Your account and your data
- Delete your account from Profile → Account → Delete Account. This removes
your account and your run history, and cannot be undone.
- Ask what we hold about you, or ask us to correct or delete it, by writing
- What we collect and why is set out in the Privacy Policy.
Business details
RunFlex is operated by ROFL Marketing Limited, a company registered in England and Wales (company number 14527360).
Data protection contact: support@runflex.app.